Exchange & Return Policy

Return Policy — Al-Rawda Pest Control, Cleaning & Disinfection Store

Thank you for your trust in Al-Rawda Store. We are committed to offering high-quality products and services that meet our customers' expectations. To ensure a comfortable and secure shopping experience, we set out below our returns and exchange policy, which explains your rights and the conditions for using this service:

Section 1: Returns & Exchange Conditions

  1. Customers may request a return or exchange within 14 days of the date of receipt.

  2. The product must be in its original condition as received, including its packaging, original wrapping, labels, and any accompanying invoices.

  3. Products that have been used, opened, or damaged due to improper storage or handling by the customer cannot be returned or exchanged.

  4. For hygiene products, disinfectants, sanitizers, or consumable cleaning products, returns are only accepted in the case of a manufacturing defect or shipping error.

  5. If a wrong or damaged product is received at the time of delivery, Al-Rawda Store bears all return and exchange costs.

Section 2: Exceptions

  • Returns are not accepted for discounted products or items purchased as part of special offers, unless they are defective.

  • Single-use products (such as hand sanitizer gel or insecticides once opened) are non-returnable in the interest of public health.

  • Any product not purchased directly from Al-Rawda Store (online or from a branch) is not covered by the return policy.

Section 3: Returns Process

  1. The customer contacts the customer service team by phone or via the email address listed on the website.

  2. The customer must provide the order number, a copy of the invoice, and a photograph of the product to be returned or exchanged (where damage or an error is involved).

  3. After the request has been reviewed and approved, a collection appointment will be arranged or the product may be delivered to one of our designated collection points.

  4. Once the return is approved, the refund will be issued to the same payment method used for the original purchase within 7–14 business days.

Section 4: Shipping & Return Costs

  • If the return is due to a store error (wrong or defective product), Al-Rawda Store covers all shipping and return costs in full.

  • If the return is requested for personal reasons (such as a change of mind or no longer needing the product), the customer bears the full shipping cost.

Section 5: Refunds

  • The refund is processed after the product's condition has been verified in accordance with the terms stated above.

  • A partial deduction may be applied if the product is damaged or if any original accessories are missing.

  • The time taken to receive a refund depends on the customer's bank or payment method.

Section 6: Customer Support

We are always committed to providing you with the best possible shopping experience. If you have any questions about our return policy or our products, please contact us via:

✦ This policy safeguards the rights of our valued customers, and at Al-Rawda Store we are committed to delivering trustworthy products and a safe, exceptional shopping experience.