Exchange & Return Policy

You may request an exchange or return within 14 days after receiving the order. Please provide the invoice or order number so we can verify the purchase.

The product must be unused, in the same condition in which it arrived, and returned with its original packaging, accessories and labels. Opened or used products cannot be accepted when opening or use prevents resale in original condition.

For safety and hygiene reasons, pesticides, disinfectants, cleaning chemicals and other consumables cannot be returned after they are opened or used.

You may still request a remedy when a product is defective, arrives damaged, or is not the product you ordered.

Opened, used, incomplete or customer-damaged products are not returnable. Damage caused by incorrect use or storage is excluded.

Sale items are not returnable for a change of mind unless they are defective, damaged or supplied incorrectly.

Contact customer service before sending anything back. Provide the order or invoice number and the reason. Include clear photos of the product and packaging for damage, defects or shipping errors.

We will review the request and provide the correct return method and address. Sending an item without prior coordination may delay inspection.

Al-Rawda Egypt covers reasonable exchange or return shipping when an item arrives wrong, damaged or defective.

For an eligible change-of-mind return, the customer pays return shipping and any new delivery charge for an exchange.

We notify you after the returned item is received and inspected. An approved refund is sent to the original payment method where possible.

We normally initiate the refund within 7–14 business days after approval. Your payment provider or bank may need additional processing time.